Customer Victory Workshop
Kickstart your digital initiative with clarity and alignment in just 1 day
This B2B UX Strategy Workshop is a low-risk practical first step to kick off complex web projects with confidence.
Understand your customers, align your leadership team, and build a shared roadmap before committing to major digital product investments.
What’s slowing your digital initiative down?
Endless debates
Misaligned teams
Misalignment across all involved stakeholders.
Delayed projects
Competitors moving faster while your projects stall.
Wasted budget
Budgets wasted on features or tools customers don’t use.
All you need is one day, one workshop, and one shared vision
The Customer Victory Workshop reduces the risk of failed digital platforms and products by keeping you focused on what drives customer and business success.
Customer Understanding
Map your customers’ status quo, transformation, and success.
Stakeholder Alignment
Shared Roadmap
Here’s what you get
The Customer Victory Workshop comes in three packages. All include the 1-day workshop, Customer Victory Canvas, and a highlight summary for quick clarity within 48 hours. Upgrade with a Project Brief and follow-up call, or go all-in with a Modular UX Blueprint and 2-day option for larger teams.
Pre-Workshop Alignment Call (all packages)
45–60 min prep with key decision-makers to clarify scope, participants, and business goals.
Prepares all stakeholders so the workshop starts with shared expectations.
1-day Customer Victory Workshop (all packages)
Deep understanding of your customers’ status quo, challenges, and definition of success.
Stakeholder alignment across all involved teams.
Shared roadmap & priorities with clear ownerships.
Live output: Customer Victory Canvas
The Highlight Summary Report within 48h (all packages)
A management-ready PDF delivered within 48 hours, detailing the “Most Resonant” Customer Quote, Top 3 Shared Priorities, and immediate next steps.
Customer Victory Insight Deck (Execution-ready)
Presentation-ready summary with insights, outcomes, and agreed priorities.
Project Brief (Execution-ready)
Translates outcomes into a clear, actionable document ready for teams or agencies.
Cuts weeks off project kickoffs.
60 min follow-up review call (Execution-ready)
Keeps momentum alive, ensures outcomes are implemented, not forgotten.
Modular UX Blueprint (Enterprise Intensive)
Shows how the shared vision translates into digital touchpoints, guiding UX/DXP projects.
Optional 2-Day Format (Enterprise Intensive)
Designed for larger groups or complex organizations to reach consensus without rushing.
Choose the package that fits your team
Alignment
The Core Alignment Workshop
€3.000
Best for: Teams where the “Loudest Voice” is dominating the roadmap and stalling progress.
Format: Intensive 1-Day Workshop
Completed Customer Victory Canvas
The Highlight Summary Report
Execution-ready
The Execution-Ready Package
€4.500
Best for: Teams ready to build who need “safety” in the form of a technical briefing.
Format: Intensive 1-Day Workshop + Post-Workshop Documentation
Everything in the Core Package, plus:
The Full Project Brief: A comprehensive technical document defining customer requirements, metric baselines, and specific “Job Stories.” This bridges the gap between strategy and code.
The Governance Framework: A finalized RACI chart to prevent “role overload” and decision bottlenecks during implementation.
Agency Handover Call: A 60-minute technical briefing with your PM or external agency to ensure nothing is lost in translation.
Technical blueprint
2-Day Enterprise Intensive
Custom quote
Best for: Complex organizations with multiple departments, buying groups, or global sales teams.
Format: 2-Day Intensive + Pre-Workshop Research
Everything from The Execution-ready package
Stakeholder Deep-Dive (Pre-Workshop): 1-on-1 interviews with key department heads to map hidden “Tension Points” before the workshop begins.
The UX/Tech Blueprint: A high-level mapping of user requirements against your existing technical infrastructure and sitemap.
Real results
STABILO Promotion Products
New website incl. product configurator
Workshop
User Stories
Customer Journeys
UX Concept
Wireframing
UX Design
For the relaunch of stabilo-promotion.com, our main priorities were performance and user-friendliness especially with a modern product configurator. We were particularly impressed by the seamless collaboration between UX concept and design and technical implementation: our requirements were not only understood, but thoughtfully expanded upon. The new configurator is a real highlight for us: our customers can now design their promotional products intuitively, which not only creates excitement but also significantly eases our sales processes. Since the launch, we’ve received consistently positive feedback on the usability and professional look of the site. For us, it’s a true leap forward in digital customer communication.
Harry Saffer
CEO STABILO Promotion Products
Antonia Kohlbrenner
Head of Marketing, Projektleitung Relaunch
Check your stakeholder alignment in less than 60 minutes
The free ‘Stakeholder Alignment Kit’ is designed to help you check in less than 60 minutes if your project alignment is robust enough to proceed.
Ready to align and start your project with confidence?
Fill out the form below to book your spot.
In just 1 day, your team will align around a deep understanding of your customers and leave with a shared roadmap that reduces risk and saves budget.
What happens next:
- You fill out the form.
- I’ll reach out within 24 hours to schedule a short intro call.
- We’ll confirm the details and lock in your workshop date.
- Spots are limited to 4 workshops per month. Secure yours today.
Enter your details below, and I’ll reach out within 24 hours.
FAQs
What is the primary goal of the Customer Victory Workshop?
The primary goal is to establish deep stakeholder alignment and define a clear UX strategy before any design or development begins. We focus on bridging the gap between business objectives and user needs to ensure your digital project starts with a rock-solid foundation.
Who should participate in this workshop?
This workshop is designed for B2B companies, marketing leads, and product managers who are facing a complex website relaunch or digital product development. It is ideal for teams that need to unify different departments (Sales, IT, Marketing) under one shared vision.
What tangible results will we receive at the end?
You will walk away with a comprehensive strategy blueprint, centered around the Customer Victory Canvas. This document serves as a strategic North Star for your designers and developers, preventing costly mid-project changes and ensuring the final product actually drives business growth.
How long does the workshop process take?
The process is designed to be high-impact and efficient. It typically consists of a single intensive day or a series of focused sessions. The goal is to move from “uncertainty” to a “ready-to-implement plan” as quickly as possible without wasting your team’s time.